At Decora Glow, we are committed to delivering your orders in a timely, safe, and efficient manner. This Shipping Policy outlines how your orders are processed, shipped, and delivered.
📍 Shipping Coverage
- We currently ship to all major cities and towns across India.
- International shipping is not available at this time.
⏱️ Order Processing Time
- Orders are processed within 1–2 business days after successful payment.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive an order confirmation email or WhatsApp message after payment is completed.
🚚 Shipping Time & Delivery Estimates
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–4 business days |
| Tier 2/3 Cities | 3–7 business days |
| Remote Areas | 5–10 business days |
Note: Delivery times are estimates and may vary due to weather, courier delays, or unforeseen circumstances.
🆓 Shipping Charges
- Free Shipping on All Orders – No minimum purchase required.
- No hidden fees or additional handling charges at checkout.
📦 Order Tracking
- After your order is shipped, you will receive a tracking ID via email or SMS.
- You can track your order on the respective courier partner’s website using this ID.
📬 Delivery Partners
We work with trusted logistics partners to ensure safe and timely deliveries, including:
- Delhivery
- Bluedart
- XpressBees
- DTDC
- India Post
🚫 Undeliverable Packages
If a package is returned to us due to:
- Incorrect/incomplete address
- Failed delivery attempts
- Customer unavailability
We will reach out to confirm your correct address.
- Re-shipping fees may apply if the original error was due to customer input.
- Refunds will not be issued for undeliverable packages unless the return is due to our error (refer to our Return & Refund Policy).
🔁 Change of Shipping Address
- If you need to update your shipping address, contact us within 6 hours of placing your order.
- After dispatch, we cannot modify shipping details, and no refunds will be provided due to incorrect address.
❓ Delays or Lost Packages
We strive to deliver your order on time, but we are not liable for:
- Delays caused by courier companies, natural disasters, political unrest, strikes, etc.
- Packages lost or delayed due to an incorrect address provided by the customer
If your order is delayed beyond 10 business days, please contact us. We will either resolve the issue or issue a refund (only if applicable under our Return & Refund Policy).
🔐 Secure Packaging
All products are packed securely with protective materials to ensure safe delivery.
If you receive a damaged item, refer to our Return & Refund Policy to check if you’re eligible for an exchange or refund.
📞 Need Help?
For any questions related to your order or shipping:
📧 Email: 12parveenrao@gmail.com
📱 WhatsApp/Call: +91 8059844050 (Mon–Sat, 10 AM – 6 PM)